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SHIPPING POLICIES

  1. How do I get FREE shipping on my order?
  2. How fast is my order processed?
  3. When will my order ship?
  4. What shipping options are available?
  5. How will you ship my order?
  6. Do you ship to Alaska and Hawaii?
  7. Do you ship to APO/FPO addresses?
  8. Do you ship to Canada and US Territories?
  9. How much is shipping?
  10. When will I receive my order?
  11. Do you offer expedited shipping?
  12. Can I have my order sent to more than one address?
  13. Can I send an order to a country other than the United States?
  14. What could cause a shipping delay?
  15. Delays by shipping companies
  16. Delays during holiday seasons between Thanksgiving and Christmas
  17. Item is on backorder
  18. Undeliverable packages (orders returned to us)
  19. Billing address information is inconsistent with what is on the credit card record

Q: How do I get FREE shipping on my order?

Order One Hundred Fifty or more in products. Select Free Shipping as your shipping method. Your entire order must be shipped to a single address within the continental United States. Excludes orders shipping to Alaska and Hawaii.

Q: How fast is my order processed?

All orders placed prior to 4 p.m. CST Monday-Friday will be processed the same day. Orders placed after 4 p.m. CST Monday-Friday will be processed the following day. Orders placed after 4 p.m. CST on Friday and all orders placed Saturday through Sunday will be processed on Monday.

Q: When will my order ship?

All orders placed prior to 12 p.m. CST Monday-Friday will usually be shipped the same day*. Orders placed after 12 p.m. CST Monday-Friday will be shipped the following day*. Orders placed after 12 p.m. CST on Friday and all orders placed Saturday through Sunday will ship on Monday* *Subject to being in stock in one of our warehouses.

Q: What shipping options are available?

You can select ground, 3rd day, 2nd day and next day air. Options available depend upon the delivery address. Our premier delivery service is FEDEX Ground. A street address is required for delivery. Orders may take 1-3 business days to process before it will ship. This applies even if you select a faster shipping method. Sorry, we currently do not ship to Canada, US Territories, or International.

Q: How will you ship my order?

We ship through FEDEX Ground, etruckaccessories.com reserves the option to choose the best carrier available at the time of shipment.

Q: Do you ship to Alaska and Hawaii?

We do ship to Alaska & Hawaii. However, shipments to Alaska & Hawaii are excluded from our Free Freight offer. The FEDEX ground rate quoted during checkout is only an estimate and is subject to additional shipping charges that will be charged to your credit card. If you would prefer your Alaska or Hawaii order sent via Priority Mail please contact our Customer Service department at 888-782-5001. Our team is available Monday through Friday 8-5 CST or use our online contact form.

Q: Do you ship to APO/FPO addresses?

We apologize but we are unable to ship to APO/FPO through our website at this time. If you would like to place an order and ship it to an APO/FPO address please contact our Customer Service department at 888-782-5001. Our team is available Monday through Friday 8-5 CST or use our online contact form.

Q: Do you ship to Canada and US Territories?

We regret that we are not shipping orders outside the 50 United States at this time.

Q: How much is shipping?

FEDEX ground is FREE on orders of One Hundred Fifty or more, or your rate is calculated based on weight and the delivery location. All expedited shipping rates are calculated based on your order weight and delivery location. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost.

Q: When will I receive my order?

Your order will ship from our warehouse in various locations depending on availability. Your standard ground shipments will take 1-5 business days to arrive depending on which continental state you ship to (a business day is a non-holiday weekday, weekends are not counted). Expedited shipments will arrive in the amount of business days you select, plus the processing prior to shipping. Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service if you do not received your order within 10 business days.

Q: Do you offer expedited shipping?

Yes. You can choose 3-Day, 2-Day or Next Day service for an additional charge. The expedited days does not include the 1-3 business days to process your order. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost.

Q: Can I have my order sent to more than one address?

Each order can be sent to only one address. If you are purchasing several items to be shipped to different addresses, you'll need to place a separate order for each different shipping address.

Q: Can I send an order to a country other than the United States?

Currently, we only ship to the 50 United States.

Q: What could cause a shipping delay?

Wrong address or zip code used for the shipping address. When the shipping company can't deliver your package and they send the packages back to us, we will contact you via email or phone for correct address information.

Q: Delays by shipping companies

Your shipment could be temporarily lost or misplaced by the shipping company. If the delay is more than a few days, we'll ship you a replacement order.

Q: Delays during holiday seasons between Thanksgiving and Christmas

Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. See our current Christmas shipping deadline on you checkout screen.

Q: Item is on backorder

We will contact customers via your email in case the product you ordered is on backorder and will be delayed. If you have other items on your order that are not on backorder we may ship items separately, backordering the unavailable items. You will be charged for backordered items, you will not incur any additional shipping charges.

Q: Undeliverable packages (orders returned to us)

Packages that are returned to us by the U.S. Postal Service or FEDEX Ground and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees. On FREE FREIGHT orders, a restocking fee equal to the cost of shipping and handling will be deducted from the credit issued.

Q: Billing address information is inconsistent with what is on the credit card record

To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder authorized the purchase.


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